Shipped within 24 to 48 hours

Shipping policy

 

We ship worldwide.

Professional customers are welcome, you can contact us on the email address commande@lowcostmobile.com for decreasing prices depending on the quantity.

Delivery in Metropolitan France and Corsica:

Standard relay point delivery is free for purchases over €25 excluding VAT in the same order. Below this, fees apply when validating the basket.

Standard or express home delivery as well as express relay point delivery is chargeable from the first euro, with a surcharge indicated when selecting the delivery method.

Express delivery promotion offered:

Express delivery is free for all orders beyond from 35€ excluding VAT in Metropolitan France (excluding Corsica) during the promotion visible on the top banner at the top of the site. We use a carrier that will deliver to you between 24 and 48 hours depending on the day of the week, the size of the package, the delivery postal code. 

Delivery to Point Relais in France and in the European Union:

For standard size items it's up to you. say less than 100 cm in length and circumference less than 100 cm. 150cm, we offer delivery to a Relay Point depending on the country with MondialRelay, DPD, or Bpost carriers. All you have to do is indicate the desired relay point. when finalizing the order by sending us a message, or by adding a note when viewing your basket.

To help you quickly choose your relay point, we have listed links to maps or search engines by postal code, by city and address, relays by country of delivery: 

- Metropolitan France and Corsica:

- Belgium:

- Netherlands:

- Luxembourg:

- Germany:

- Spain: 

- Portugal:

 

Payment in 4 installments free of charge

Payment in 4x free of charge is available through the PayPal service by having a PayPal account (subject to eligibility).

Value Added Tax Automatically adjusted VAT:

When you place an order on our site, our system adjusts the total amount to match. pay at the last step with the correct VAT rate (calculated on the French price excluding tax), corresponding to your delivery address (if we collect VAT in that country of delivery), or it will retain France's 20% VAT rate for countries where; we do not collect VAT. Orders with delivery addresses outside the European Union and intra-community deliveries with a valid VAT number are invoiced excluding VAT.

Delivery for B2B customers in the European Union:

Please enter your European intra-community VAT number in your LowcostMobile account, in order to benefit from the VAT exemption on your orders, in accordance with Article 138 of Directive 2006/112/EC. Our system checks the validity of your intra-community VAT number in real time and we also check the concordance with the name of the company. present on the delivery and billing addresses.

Delivery to UK:

All orders with a UK delivery address less than or equal to 135 GBP (converted to Euros for orders in € currency) is paid 20% English VAT included at the time of final payment.

All orders with a delivery address in the United Kingdom of an amount excluding tax greater than 135 GBP (converted into Euros for orders in €) is paid excluding tax at the time of final payment. Taxes / administration fees and possibly customs duties depending on the product must be paid by the customer at the time of delivery, or via the carrier's payment interface on its website by card banking before delivery.

Delivery outside EU outside United Kingdom:

All orders with a delivery address outside the European Union are paid excluding tax at the time of final payment. You are solely liable for the sums that the carrier or customs will ask you for when your package arrives at your destination. destination: Taxes of the country of destination / Administration fees and possibly customs duty depending on the characteristics of the product.

Please email us at; commande@lowcostmobile.com to find out the specific delivery costs to certain countries, particularly outside the European Union, if you consider them to be insufficiently fair in relation to the actual cost of transport .

Delivery via Forwarder

Since 2024, you can choose to deliver your purchases via a forwarder (Forwarder) to save on shipping costs depending on the type of product as well as the quantity. This service is free from 50€ excluding VAT of purchases on our website. This service can be very advantageous for delivery in the French Overseas Territories and in many international countries because the mode of transport used is often maritime.

The transport of goods via recognized carriers is most often carried out by air in order to optimize delivery times at the expense of price. In addition, air transportation is subject to the volumetric weight rule, which increases the delivery cost for light and bulky products, oversized products, cheap but bulky products.

We ask you to provide the address of your freight forwarder as well as the references requested by them in the "add a note" field at the time of viewing your cart.  Simply select the delivery method “Transitaire France” or “Forwarder France” from the payment page.

Express Delivery or Point Relais Express:

We use an Express carrier that will usually deliver your order within 1 business day. Monday to Friday in Metropolitan France only. Express delivery on Saturday is not guaranteed except for express delivery to Point Relais via Chronopost, no delivery on Sunday. Corsica does not benefit from Express delivery.

Some oversized items are not eligible for Point Relais. By selecting the name of a Point Relais supplier, we will examine if this article is eligible for the point Relais, if it is not, we will send the product to you. your home address.

Oversized items, exceeding the allowable limit at each carrier’s machineable facilities, may take up to 1 to 2 additional working days.

In the event of paid Express delivery and the fault of the carrier which prevents delivery within the allotted time, you can request a refund of the Express delivery costs initially paid upon simple request. The refund cannot exceed 50% of the amount of delivery costs initially paid after 24 working hours of delay, 100% after 48 working hours of delay. If the address is incorrect, or if you did not provide a telephone number when ordering, you may not be eligible for a refund of Express delivery charges in the event of a failed delivery from the carrier. The Free Express Delivery promotion does not entitle you to a refund of Express delivery costs in the event of failure to deliver within the allotted time or for any reason cited above. Cases of force majeure don't entitle you to refund costs, this includes natural disasters, exceptional climatic events, unforeseeable situations beyond people's control.

Minimum and maximum weights and dimensions tolerated for each Point Relais supplier:

Chrono Relais 13 and Shop2Shop: 20 kg, Length less than 100cm and the sum Length + 2 Height + 2 Width not exceeding 250cm. Minimum size of 30 x 21 cm

MondialRelay: 30 kg, developed; (Height + length + width) of the package should not exceed 150cm, and the longest length should not exceed 120cm. Minimum size of 20cm x 10cm

Post office and Pickup (Colissimo Relais/So Colissimo):  20kg, L+w+h ≤ 150 cm and/or L ≤ 100 cm, Minimum 16 x 11 x 1 cm

Relais Parcel: 20kg, developed; (height + length + width) must not exceed 170cm and the largest dimension 130cm.

UPS Access Point: 20kg, Side the longest 97cm, maximum size (length + circumference) 300cm

We work with the following carriers: Colissimo La Poste, ParcelForce, DPD, Chronopost, DHL, UPS, Colis privé, MondialRelay, Relais Colis, Shop2Shop, FedEx, Pickup.fr

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